Fees & Payments
Payment is required at the time of your appointment. We accept cash, EFTPOS and major credit cards (Visa, Mastercard and Bankcard). Where eligible, Medicare rebates can be processed electronically after full payment and deposited directly into your nominated bank account.
Assessment and therapy fees vary according to the type of service, appointment length, and complexity of support required. Individual fee information will always be discussed with you before booking, so you know exactly what to expect.
Appointment Information
Therapy appointments are generally 50 minutes. Assessment appointment lengths vary depending on the type of assessment and will be discussed with you before booking. Appointments are available in person or via secure video telehealth. Some appointment types are best conducted face-to-face, and this will be discussed with you when booking. Appointments are generally available on weekdays, with limited weekend appointments where required.
Cancellation Policy
Appointments are reserved specifically for each client. As a small practice, we carefully allocate appointment times to provide continuity of care.
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Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Cancellations or changes made with less than 24 hours’ notice, or missed appointments, will incur a fee equal to the scheduled appointment time at the standard hourly rate. This policy helps ensure appointment times remain available for families who are waiting for support.
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We will endeavour to provide as much notice as possible if we need to reschedule your appointment.
Referrals
You do not need a referral to book an appointment.
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If you have a referral from your GP or paediatrician, you may be eligible for Medicare rebates, depending on your referral type and care plan.
Medicare & Private Health Rebates
Eligible clients may be able to claim Medicare rebates with:
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a Mental Health Treatment Plan from their GP
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a referral from a paediatrician or psychiatrist (where applicable).
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If you are unsure about your eligibility, please contact your GP or private health insurer before your appointment.
NDIS Funding
We welcome self-managed and plan-managed NDIS participants where psychology services are included in their plan.
Additional Reports & Letters
Requests for reports, letters, or documentation outside the standard assessment or therapy service may incur an additional fee. Any applicable costs will be discussed with you before work is undertaken.